A few months ago, I raved about the new Fitbit Force wristband. I was longing for it, and waiting till a birthday or Christmas for someone to buy it for me as a gift. Now, due to some adverse reactions to the product, Fitbit is currently doing a recall.
As the CEO posted on the Fitbit site on February 20, 2014:
"Recently, some Force users have reported skin irritation. While only 1.7% of Force users have reported any type of skin irritation, we care about every one of our customers... We have stopped selling Force and have decided to conduct a voluntary recall. We are offering a refund directly to consumers for full retail price... To our Force community, rest assured we’re working on our next-generation tracker and will announce news about it soon."
Yep, you know I'm a Fitbit fan by now. There are many similar products on the market, but I feel they came at a time when there was an affordability issue, and gave us options. My Fitbit Flex has been great (not completely accurate of course, but it inspires me to move more and have a healthy competition with my family and friends), and I have made SO MANY people purchase one of their products.
I think they took the right course of action, and I hope it gets resolved soon so they can continue to invest in developing great products.
Cheers Eights & Weights!